Terms of Service

1. Acceptance of these terms

By accessing CharlotteStoneandTile.com or submitting any form on it, you agree to these Terms of Service and to our Privacy Policy. If you do not agree, do not use this site. You must be at least 18 years old and legally able to enter into contracts to use this site.

2. What we are — and what we are not

Any contract for work is solely between you and the contractor you choose. We are not a party to that contract, we do not set the contractor's prices, and we have no authority to bind any contractor. References on this site to services, process steps, timelines, capabilities or equipment describe what contractors in our network typically provide — not a commitment by us.

3. How we are paid

Our services are free to homeowners. We are compensated by contractors — typically a fee per inquiry we deliver, per matched appointment, or per closed project. Compensation may influence which contractors we present to you and in what order. Contractor listings and matches are not endorsements, rankings of quality, or the results of a comprehensive market survey.

4. Estimates are not quotes

The cost ranges produced by our Instant Remodel & Stone Cost Estimator are automated, non-binding informational ranges based only on the few inputs you selected. They are not quotes, bids, offers, appraisals or price guarantees, and they do not account for your actual site conditions, material availability, slab pricing, substrate repairs, plumbing or electrical work, permits, or a contractor's schedule and pricing. Only a licensed contractor who inspects your property in person can give you a real price. Actual project costs commonly differ materially from the estimated range.

5. Your responsibilities

• Provide accurate, complete information, and submit only a phone number and email address that belong to you and that you are authorized to give consent for.
• Do not submit another person's information, false information, or information about a property you have no interest in.
• Independently verify any contractor before hiring: confirm their license with the NC Licensing Board for General Contractors or the SC Department of Labor, Licensing and Regulation, request proof of general liability and workers' compensation insurance, check references and reviews, obtain multiple written bids, and read the contract before signing or paying a deposit.
• Do not scrape, copy, reverse engineer, overload, probe, or attempt unauthorized access to this site, and do not use it for any unlawful purpose.

6. Consent to be contacted

When you check the consent box and submit a form, you agree to be contacted by us and our contractor partners by phone call, SMS text message and email, including through automated technology and prerecorded messages, at the number and address you provided. Consent is not a condition of purchase. Full terms are on our Consent to Contact page, and you may withdraw consent at any time via our Do Not Call page.

7. Intellectual property

The site's text, layout, graphics, photographs and marks are owned by us or our licensors and are protected by copyright and trademark law. You may view and print pages for your personal, non-commercial use only. Project photographs are representative of work in the category shown and may include stock or partner imagery; they are not warranties of any particular contractor's output.

8. Disclaimer of warranties

THE SITE AND ALL CONTENT, ESTIMATES AND REFERRALS ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, WORKMANLIKE PERFORMANCE AND NON-INFRINGEMENT. WE DO NOT WARRANT THE LICENSING, INSURANCE, QUALIFICATIONS, HONESTY, PRICING, PUNCTUALITY, WORKMANSHIP OR WARRANTY PERFORMANCE OF ANY CONTRACTOR, OR THAT THE SITE WILL BE UNINTERRUPTED, SECURE OR ERROR-FREE.

9. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CHARLOTTE STONE AND TILE AND ITS OWNERS, OFFICERS, EMPLOYEES AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST DATA, PROPERTY DAMAGE, PERSONAL INJURY, CONSTRUCTION DEFECTS, DELAY, COST OVERRUNS, LIENS OR ANY ACT OR OMISSION OF ANY CONTRACTOR, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL AGGREGATE LIABILITY FOR ANY CLAIM RELATING TO THIS SITE OR OUR SERVICES WILL NOT EXCEED ONE HUNDRED U.S. DOLLARS ($100). Some jurisdictions do not allow certain exclusions, so parts of this section may not apply to you.

10. Release and indemnification

You release us from any claim arising out of a dispute between you and a contractor, and you agree to indemnify and hold us harmless from claims, damages, losses and reasonable attorneys' fees arising from your use of the site, your submission of another person's information or of information you were not authorized to provide, your breach of these terms, or your dealings with any contractor.

11. Dispute resolution, arbitration and class action waiver

Before filing any claim, you agree to contact us at info@charlottestoneandtile.com and attempt to resolve the dispute informally for at least 30 days. If unresolved, any dispute arising out of or relating to this site, our services, or communications you receive as a result of your submission will be resolved by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, seated in Mecklenburg County, North Carolina, or by telephone or written submission at your election. Judgment on the award may be entered in any court of competent jurisdiction.

YOU AND WE EACH WAIVE THE RIGHT TO A JURY TRIAL AND THE RIGHT TO PARTICIPATE IN A CLASS, COLLECTIVE, CONSOLIDATED OR REPRESENTATIVE ACTION. If the class action waiver is found unenforceable as to a particular claim, that claim will proceed in court and be severed from arbitration. Either party may bring an individual claim in small claims court instead. You may reject this arbitration agreement by sending written notice to us at 1800 Camden Rd, Suite 107, Box 310, Charlotte, NC 28203 within 30 days of your first use of the site.

12. Governing law

These terms are governed by the laws of the State of North Carolina, without regard to its conflict of laws rules, except that the Federal Arbitration Act governs the arbitration agreement.

13. Changes and termination

We may modify these terms or discontinue the site at any time. Changes take effect when posted. We may refuse service or block access to anyone at our discretion. If any provision is held unenforceable, the remaining provisions stay in effect.

14. Contact

Charlotte Stone and Tile — 1800 Camden Rd, Suite 107, Box 310, Charlotte, NC 28203 — info@charlottestoneandtile.com — (704) 555-0199